After-sales service details
① Warranty period: free maintenance within one year.
② During the warranty period, if there is a quality problem, any problems encountered by the user during use during the warranty period shall be answered in a timely manner; if they cannot be answered, engineering and technical personnel will respond within one working day.
③ Ensure that the products sold are brand new.
After-sales response and corresponding cycle
a) Telephone support: Provide a nationwide unified service hotline (400-0020-650). The after-sale service specialist records, confirms and archives the fault conditions described by the user at any time, and provides relevant technical support within 1 hour after the first call to help users quickly deal with the problem.
b) Medical professional services: Product specialists can guide users by phone at any time to answer various medical professional questions raised by users during use.
c) On-site maintenance: If a product failure needs to be resolved on-site, the company's installation and maintenance engineer will arrive at the customer's designated location after confirming the product failure, and provide on-site maintenance treatment.
d) Repair service: If the product needs to be returned to the factory for testing and repair, the user can send the faulty part or product back to the manufacturer according to the instructions in the product manual, maintenance manual or after-sales service webpage.
e) Emergency replacement: If the product fault handling response period affects the user's teaching progress, the company will provide users with the same model or similar product emergency based on a simple agreement.
